Outcomes of Knowledge Management

Knowledge Management is not itself a goal, it is a tool that enables organisations to operate efficiently and must be aligned to an oragnisation's strategic focus. Knowledge Management (generally referred to as "KM") can enhance an organisation's effectiveness by:

• Promoting innovation by encouraging staff to share ideas;
• Facilitating the flow of ideas within an organisation;
• Improving customer service through improved response time;
• Streamlining operation and reducing costs through the elimination of redundant or unnecessary processes; and
• Improving staff retention rates by recognising the value of employee’s knowledge and rewarding it.

Regards

-MZA-